Senior product designer, seventeen years in. I work on the software people don't choose – case management, energy accounts, payments – and try to make it feel like someone thought about them.
I’m Rich – a senior product designer based in Nottingham. I’ve spent my career on genuinely hard design problems: regulated financial tools, energy platforms, legal software, and e-commerce at scale. Products people depend on, not ones they choose.
At The Access Group, I lead design across the legal division – shaping products used by tens of thousands of solicitors. The role sits between product, engineering, and exec, defining what gets built and why. Before that: E.ON, Boots.com, PayPal.
Right now, my focus is on AI – from both sides. Internally, I’ve been adapting the UX process around tools like Claude, Copilot, and Devin – speeding up prototyping and validation and removing some of the old bottlenecks. The other side is the product itself – shaping how AI shows up for the people actually using our software. Where it earns its place in a workflow, where it doesn’t, and how design has to adapt when the system isn’t deterministic.
Outside work, I train Brazilian jiu-jitsu. I’m not very good, but I keep turning up – which turns out to be most of it.
I lead product design across the Legal division – building products used by tens of thousands of solicitors every day. I helped shape and ship CaseMatters Evo, an AI-enabled case management platform that secured £20m investment and delivered its first release in eight months, against an original three-year plan.
I’ve had hands-on access to Claude, Copilot, and Devin from day one – adapting the UX process around them, and exploring how AI shows up in real workflows for people actually using the product
Led UX across multiple SaaS products and mobile apps. Established the EVO design system – a group-wide component library now used across 40+ products – and drove early adoption of Figma in 2020, before most teams had moved off Sketch. Helped build the team, the practice, and the design foundations the Group still uses today.
Built the first in-house UX team and led design through the migration of 5.8M customers from eight legacy platforms onto a new cloud-based system. Worked alongside R/GA Berlin and other external agencies during the COVID launch period.
